First Scrubs Info

Women

Men's Jackets
Shoes
Medical Accessories

Solids

Welcome to FirstScrubs.com
First Scrubs is a subsidiary of Elite Products & Technologies. We've been in business since 1998, providing to consumers quality products of wide selection at good deals. We strive to provide a pleasurable and commited shopping experience for all our customers. In addition we pride ourselves on delivering a wide assortment of products

Terms and Conditions

Orders - The information we request is used for billing purposes and to fill your orders. Please Note: if your credit card is declined, your order will be put on hold, until it is valid. If by chance the item that is ordered is not in stock we will ship the order out the moment that item is received into our inventory. Since we are able to offer such inexpensive rates on our products the demand for our accessories is sometimes quite high. The listing of a particular item or accessory does not constitute a guarantee or promise of availability. So, if an item you have ordered is not available we will try to contact you to provide status on your order. We strongly encourge our patrons to include a current daytime phone number and email so we may contact them if any delays occur. Also, note that there maybe a slight varition in design due to factory assembly.

Shipping - All orders take one to three business days to process before being shipped. In most cases, orders are shipped out within 24 hours of the order being recieved. The processing time of an order is completely separate from the shipping time, therefore, to estimate delivery time, please consider the following steps: 1. The time an order is recieved by our office is sometimes delayed up to 24 hours. 2. The processing time of the order. 3. The accual delivery time of the shipping company. Our office and fulfillment department are open Monday thru Friday, 10am to 5pm EST. No orders are processed or shipped on weekends and holidays. Please note shipping and handling charges are non refundable, and will not be refunded for any reason.

Exchanges - Merchandise may be returned for exchange within 15 days of the shipping date. If you are exchanging for an item of lesser value, a credit in the amount of the difference will be issued. If you are exchanging for an item of greater value, a charge will be processed. Merchandise will not be exchanged after 15 days Please Note: Exchanges or Replacements will only be done one time. If the exchange is of an aesthetic nature shipping charges will NOT be reimbursed. Customers exchanging or attempting to exchange outside of the 15 day policy will be reshipped their original product and recharged ground shipping fee.

Refunds - If you are not happy with your purchase, we offer the opportunity for a return. Before continuing here, first we ask that you take a moment to inform us why your product did not live up to your expectations by emailing us, or give us a call locatable under Contact Us. Please read this page carefully before requesting a return. Merchandise can be returned for a refund within 15 days of the shipping date.

Refunds will only be issued by the method they paid with. - If an order was paid with a check, we'll mail you a check. If you paid by credit card, the refund will posted to the account used. In the event a credit card is closed, the Accounting Deprtment is to issue a refund within 180 days of the transaction date. We would then mail a check for the refund. First Scrubs does not conduct returns on wholesale orders. Products returned to First Scrubs must be in resealable condition. All items returned outside the defined Terms and Conditions will be charged a 20% restocking fee. Refunds are done at the descretion of First Scrubs. First Scrubs will perform no shipping charges backs. Customers attempting to return outside of the 15 day policy will be reshipped their original product and recharged ground shipping fee.

Restocking/Discarding Fees - If for any reason a item is returned to Elite outside these terms and conditions, a 25% "restocking/Discarding" fee will be charged. All Faceplates and housings are inspected for quality assurance before packaging and rechecked prior to shipping at our facility. This procedure generates a 99% faultless product. Therefore any faceplate or housing that is returned for a refund or replacement, which is damaged in any fashion will be charged a 20% housing discard fee.

Shipments Not Accepted / Returned to Sender Shipments - If for any reason a shipment is refused or not accepted, this will be considered outside Elite' Terms and Conditions, and a 20% "restocking/Discarding" fee will be charged.

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